Our Warranty service in Australia

China-hifi-Audio WARRANTY SERVICE for Australia

Please don't be worry about this section is here because there is a big chance you face a warranty issue. On the contrary our warranty rate is extremely low. Because we are located in China, we wanted you to feel secure that we offer a real warranty service similar as a local purchase you would do in Australia. And let you know in advance what service we offer exactly in the very unlucky case you would face a warranty issue:

We have each one maintenance center in Sydney and Melbourne Australia, a many years experienced technician for repair of tube amplifiers. Please note they are subcontractor and not a China-hifi-Audio subsidiary. So please always contact us first for any warranty issue. china-hifi-audio.com@hotmail.com

What to do in the event your purchased item develops any problem ?

Despite we have an incredible packing, despite we use the best carriers, the 0% damage doesn't exist. Until now, the only problem we face were due to parcels shaken too much during shipment and tube filaments dead or burst.

First, send us an email and describe the problem.

> We will diagnose your problem and then contact you and provide solutions within 24h.(Except weekends)

90% of the troubles that occur with tube amplifiers usually have to do with a tube default. Many troubles are minor ones that can be solved with a few easy tips to follow. Email is our first choice of communication because of accent issues. From our experience, more than 90% problems about the Amplifier can be solved by email.

So please remember, any questions please feel free to contact us.

china-hifi-audio.com@hotmail.com

> If the problem can't be resolved, then you have to send it to our maintenance center in your city or in a city close to yours.

> We want to make a warning that our repair time might be slightly longer and we ask your kind understanding for this. We will repair most products within 3 weeks, excluding shipping time.

Who will pay the cost to our maintenance center ?

Who will pay the cost to our maintenance center ?

> During the warranty period, all cost of maintenance are paid by us(the seller). However you only need to pay the shipping cost from your address to our repair center.

If the problem is the tube damaging, you need to send it to China, and pay for the shipping cost to China for the tube because the tube can not be repaired, we will send a good new tube to you from China.

> If you have any other question about our warranty prior your purchase, please feel free to send us an email at support china-hifi-audio.com@hotmail.com